12/11/2023 0 Comments Mariner finance west seneca nyThe employee must occasionally lift and/or move up to twenty (20) pounds. The employee is occasionally required to stand and walk. While performing the duties of this job, the employee is frequently required to sit for extended periods reach with hands and arms and talk or hear. Previous experience within a customer contact center.Must perform work related tasks at the assigned work location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.Ability to complete essential duties/functions in a timely, accurate manner.Effective communications (written & oral) and personal computer skills.Demonstrated problem-solving skills and interpersonal skills in demanding situations.Minimum of one (1) year of experience in a customer service or sales position.High school diploma or equivalent required.May perform additional functions depending on market demand and department staffing in order to provide consistent quality customer service.Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.Achieves consistent results and meet or exceed expected team goals related to the sale of company products and services.Answers incoming telephone calls and customers’ questions regarding perceived differences in payment records by researching and explaining payment history and timing differences as recorded.Ensures that loan collection actions on assigned accounts are appropriate and timely and that established policies and procedures are observed.Copies all documents and forwards assembled document packages to appropriate party on a timely basis.Completes all warrant in debt and garnishment paperwork for submission to court including notating CIM accounts, scanning and mailing defendant copies, and preparing out-of-state mailings when applicable.Posts customer garnishments into the General Ledger (GL) and advise on legal payments.Analyzes credit and financial information.Retrieves specific documents electronically from loan files.Prepares a wide range of electronic documents for varying purposes, including review and action by MVA, attorneys, repossession agencies, etc.Maintains accurate and complete records on past due accounts and collection actions.Prepares and forwards required debits with payment and update account payment history.Processes incoming payments on active and charged-off accounts.Makes recommendations to Centralized Branch Manager to review accounts for special handling or intensified collections actions.Reviews assigned accounts to determine if collection methods have been effective. Sells the company’s current product lines, including but not limited to personal loans, home equity loans, and sales finance.Assesses customers’ current financial needs and determines if customer has available cash on account or if customer needs to restructure debt to a home equity bill consolidation loan.Negotiates extensions and modifications of loans and arranges payment schedules.Proactively contacts borrowers with past-due accounts by telephone or mail to offer rewrite of loan or request payment.Conducts loan interviews over the phone and enter information into an automated recordkeeping system.Assists customers via online and by telephone to open and service their accounts.Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products. You will also contact delinquent customers to determine reason(s) for delinquency and collect overdue payments. Provide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, sales, customer service, and relationship-building. Support branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding team sales and delinquency targets/goals. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Saturday hours required seasonally and as business needs require. 40 hours a week during Monday – Friday 8:00 AM – 8:00 PM
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